AI Agent Glossary | 100+ Enterprise AI & CX Terms Defined

Human-in-the-Loop

Human-in-the-loop (HITL) is an AI design approach where human agents can review, approve, correct, or override AI decisions at critical points in the workflow.

AI Observability

AI observability is the practice of monitoring, measuring, and understanding the behavior, performance, and decision-making of AI systems in production to ensure they operate correctly and reliably.

Prompt Injection

Prompt injection is a security attack where malicious instructions are embedded in user input to manipulate an AI agent into ignoring its rules, revealing sensitive data, or taking unauthorized actions.

Context Window

A context window is the maximum amount of text (measured in tokens) that an AI model can process in a single interaction, including the conversation history, system instructions, and retrieved documents.

Chain of Thought Reasoning

Chain of thought reasoning is an AI technique where the model explicitly works through intermediate steps before arriving at a final answer, improving accuracy on complex, multi-step problems.

Grounding (in AI)

Grounding is the practice of connecting AI-generated responses to verified source material, ensuring the agent's answers are based on factual, traceable information rather than fabrication.

AI Agent & CX Glossary