Thought Leadership

A balance scale weighing teal building blocks against a blue cube labeled 'AI', illustrating a buy-vs-build decision.

Justin Wright

Jun 9, 2025

Build vs. Buy in Enterprise AI: How to Make the Right Call

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A hand pointing up at an email inbox showing locked security alert messages marked 'Waiting'.

Jonathan Corbin

Feb 28, 2025

Customers Won’t Wait. Your Support Strategy Shouldn’t Either

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A headset with a microphone surrounded by colorful chat bubbles, illustrating broken customer support communication.

Jonathan Corbin

Feb 19, 2025

Customer Support Is Broken. Here’s Why It Doesn’t Have to Be

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A brain-shaped lightbulb held aloft by a pointing hand, symbolizing AI-driven innovation separating leaders from laggards in 2025.

Jonathan Corbin

Dec 13, 2024

5 AI Trends That Will Separate Leaders from Laggards in 2025

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A hand holds an ID card with a red human silhouette, surrounded by a fingerprint and colorful shapes, symbolizing digital identity verification with gen AI.

Jonathan Corbin

Oct 24, 2024

Getting to the “Human Touch” at Scale with Gen AI

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