Conversational IVR is an advanced form of Interactive Voice Response that uses natural language understanding to let callers speak freely instead of navigating rigid menu trees.
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IVR Replacement
IVR replacement is the strategy of replacing traditional Interactive Voice Response menu systems with AI-powered voice agents that understand natural language and resolve customer issues through conversational dialogue.
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Real-Time Voice AI
Real-time voice AI is a customer service technology that enables AI agents to have natural, spoken conversations with customers over the phone, understanding speech and responding instantly without menu-based navigation.
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Text-to-Speech (TTS)
Text-to-speech (TTS) is the technology that converts written text into natural-sounding spoken audio, enabling AI agents to communicate with customers through voice channels.
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Speech-to-Text (ASR)
Speech-to-text, also called automatic speech recognition (ASR), is the technology that converts spoken language into written text, enabling AI agents to understand and process voice conversations.
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AI Governance
AI governance is the framework of policies, processes, and controls that ensure AI systems are developed, deployed, and operated responsibly, ethically, and in compliance with regulations.
