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AI technology that transforms static help content into dynamic, conversational answers delivered in context.
Using artificial intelligence to automatically categorize, prioritize, and assign support tickets to the right agents or systems.
Resolving a customer issue during their initial contact without requiring callbacks, transfers, or follow-up interactions.
The percentage of customer inquiries fully resolved without requiring escalation to human agents or additional follow-up.
Redirecting customer inquiries away from human agents, typically to self-service content or automated responses.
A support system powered by artificial intelligence that autonomously handles employee or customer inquiries across multiple channels.
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