Glossary

AI for SaaS Support

AI-powered customer service solutions designed specifically for software-as-a-service companies and their unique support challenges.

Technology that provides real-time support to human customer service agents through suggestions, automation, and information retrieval.

An AI assistant that works alongside human agents, providing real-time suggestions, automation, and support during customer interactions.

AI technology that detects emotional tone and attitude in text or speech to understand how customers feel.

An AI architecture that combines large language models with real-time information retrieval to generate accurate, grounded responses.

AI capability to understand the underlying purpose or goal behind a user message, regardless of how it is phrased.