Knowledge ingestion is the process of importing, processing, and structuring information from multiple sources into an AI agent's knowledge base so it can accurately answer customer questions.
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Model Context Protocol (MCP)
Model Context Protocol (MCP) is an open standard that enables AI agents to securely connect to external data sources, tools, and APIs through a unified interface, expanding what AI can access and act on.
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Customer Onboarding Support
Customer onboarding support is the process of guiding new customers through setup, configuration, and initial use of a product, where AI agents can provide instant, personalized guidance at scale.
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Contact Center as a Service (CCaaS)
Contact Center as a Service (CCaaS) is a cloud-based platform that provides the infrastructure, channels, and tools for managing customer interactions, now increasingly integrated with AI agents.
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Multilingual Customer Support
Multilingual customer support is the ability to serve customers in their preferred language across all channels, using AI translation and multilingual models to eliminate language barriers at scale.
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Escalation Management
Escalation management is the process of identifying when a customer interaction needs to be transferred from an AI agent to a human agent, ensuring smooth handoffs with full context preserved.
