Yellow.ai Pricing

Understanding Yellow.ai pricing requires looking beyond the monthly subscription fee. The platform offers a free plan with limited usage and customized enterprise pricing, but total costs also depend on communication channels, integrations, implementation requirements, and automation volume.

This guide breaks down Yellow.ai's published pricing, included features, additional cost considerations, and the factors enterprise buyers should evaluate when planning a customer service automation budget.

Key Takeaways

• Yellow.ai offers a free tier with one AI agent and 500 monthly chat sessions included, followed by a published rate of $0.99 per resolution
• Enterprise pricing is customized, with access to additional channels, integrations, AI agents, analytics, and governance features
• Additional usage charges may apply to features such as WhatsApp messaging and monthly reached users, depending on the configuration
• Yellow.ai supports multichannel automation, including chat, email, voice, SMS, and regional messaging platforms
• Total cost depends on implementation and usage, including integrations, workflow complexity, conversation volume, and ongoing administration
• Resolution rates affect ROI, making the cost per successfully resolved inquiry an important metric alongside subscription fees

Understanding Conversational AI Platform Pricing

Yellow.ai offers two main plans on its published pricing page: Free and Enterprise. The Free plan provides access to limited AI agent capabilities, while Enterprise offers a broader set of automation, integrations, and administrative features.

Yellow.ai Pricing Plans in 2026

Free Plan

Yellow.ai's Free plan includes one AI agent and 500 monthly chat sessions, with a published rate of $0.99 per resolution after the included allowance. The plan provides limited access to supported channels, integrations, analytics, and governance features.

Enterprise Plan

Yellow.ai's Enterprise plan uses customized pricing. Its published feature comparison lists:

• Unlimited AI agents and chat sessions
• Access to supported chat, voice, email, and SMS channels
• Pre-built and custom integrations
• Custom dashboards and advanced analytics
• AI Copilot capabilities
• Role-based access and compliance controls

The Enterprise plan lists unlimited agents and chat sessions, but this does not mean unlimited usage at a fixed cost. Its commercial terms are customized rather than published as a standard subscription.

What Does Yellow.ai's Free Plan Include?

Yellow.ai's published Free plan provides an entry point for testing conversational AI before committing to an enterprise deployment.

Its listed features and limits include:

• One AI agent
• 500 monthly chat sessions included
• $0.99 per resolution after the included allowance
• Limited channel access and integration capabilities
• User360 storage for up to 1,000 records
• One active campaign and up to 10 campaign templates
• Basic access and compliance controls

Yellow.ai's separate subscription documentation also describes an FAQ module, a unified inbox, human-agent routing, and limited chat and email ticket handling.

One important distinction: Yellow.ai's pricing page specifies 500 monthly chat sessions, while its subscription documentation separately mentions bot conversations and chat/email ticket allowances. These are different usage measures and should not be treated as interchangeable.

Yellow.ai Enterprise Pricing

Yellow.ai does not publish a standard Enterprise subscription fee. Its Enterprise plan is configured according to business requirements and includes additional capabilities for customer service automation.

The published feature comparison includes:

• Unlimited AI agents and listed chat sessions
• Access to supported chat, voice, email, and SMS channels
• Agentic Omnichannel Builder
• Voice AI and intelligent email agents
• Pre-built integrations and custom API connections
• AI Copilot for testing, debugging, and optimization
• Custom dashboards and LLM analytics
• Customer profile management and campaign tools
• Role-based access controls and compliance features

The public pricing page does not specify a standard implementation fee, minimum enterprise commitment, or fixed monthly price.

Decoding AI Chatbot Software Pricing for Customer Service Automation

Yellow.ai's pricing uses different measures for platform usage, making it important to distinguish sessions, resolutions, and other billable activities.

The main usage measures include:

• Chat sessions: Customer chat interactions included in the published Free plan allowance
• Resolutions: Customer inquiries completed by an AI agent, with a published $0.99 rate for additional Free plan usage
• Monthly reached users (MRU): Unique users reached during a month, used in certain module-based billing arrangements
• Messaging usage: Channel-specific activity that may carry additional charges

Yellow.ai's documentation describes module-based pricing for monthly reached users and WhatsApp usage. Enterprise contracts may include different commercial arrangements from the published Free plan rate.

Evaluating True ROI of AI Chatbot Software

For Yellow.ai, resolution quality matters alongside conversation volume. An AI agent that answers a question but cannot complete the requested action may still require human involvement.

Resolution versus deflection represents a critical distinction:

• Deflection means an inquiry is redirected away from a human agent, potentially without completing the request
• Resolution means the customer's request is addressed, including any necessary approved actions

The FinOps Foundation's unit economics guidance identifies cost per resolved case as a useful way to connect technology spending with business outcomes.

For Yellow.ai deployments, useful measurements include cost per completed resolution, human handoff rate, customer satisfaction, and the operational time required to maintain AI workflows.

Enterprise AI Chatbot Pricing for Complex Workflows

Yellow.ai's Nexus platform supports AI agents that perform tasks across connected business systems. Its documentation describes single-agent and multi-agent configurations for functions such as order tracking, billing, returns, and appointment scheduling.

These capabilities affect the scope of enterprise implementations because complex workflows require additional configuration, integrations, and testing.

Yellow.ai's documented enterprise capabilities include:

• AI Agent Builder: Configures agents for customer support and transactional workflows
• Knowledge Management: Connects enterprise information to customer-facing responses
• CRM Integrations: Supports customer data retrieval, ticket management, and account updates
• Multi-Agent Workflows: Coordinates specialized agents and structured task sequences
• Testing Tools: Supports workflow testing and debugging before deployment
• Analytics: Provides dashboards, sentiment analysis, and conversation insights

Yellow.ai's Nexus documentation also describes Harness for building agents, Atlas for knowledge, Fabric for customer data, and Inbox for human-agent support.

Agent Assist and Copilot Pricing Considerations

Yellow.ai offers capabilities for both autonomous AI interactions and human-agent assistance.

Its AI Copilot supports agent configuration, testing, debugging, and optimization. Agent Assist features help human representatives access conversation context and relevant information during customer interactions.

The Enterprise feature comparison includes expanded Copilot capabilities, but Yellow.ai does not publish a separate standard price for every agent-assistance feature.

AI Chatbot Pricing Versus Traditional Live Chat Software

Yellow.ai combines AI automation with human-agent support through its Inbox capabilities. This allows organizations to automate eligible inquiries while routing other conversations to customer service representatives.

The cost comparison depends on which inquiries are automated, which require human handling, and how the platform is configured.

Relevant cost factors include:

• AI usage: Sessions, resolutions, and other applicable billing units
• Human-agent support: Staffing and licensing associated with live support
• Knowledge management: Preparing and maintaining information used by AI agents
• Workflow maintenance: Updating integrations, actions, and business rules

Yellow.ai's Free plan can support an initial evaluation, while enterprise implementations offer additional automation and administrative features.

Integration Costs and Platform Lock-In

Yellow.ai provides integrations for existing business systems, including Salesforce, Zendesk, Freshdesk, ServiceNow, and other CRM and helpdesk applications.

Its integration documentation describes both pre-built connectors and custom API integrations. Common workflows include retrieving customer information, creating support tickets, updating records, and transferring conversations to human agents.

Implementation costs depend on the number of systems connected, authentication requirements, field mappings, custom workflows, and testing needs.

Enterprise Considerations: Scaling and Compliance Costs

Yellow.ai provides enterprise security capabilities relevant to organizations handling customer and business data.

Its official security materials list:

• ISO/IEC 27001:2022 certification
• ISO/IEC 27701:2019 certification
• SOC 2 Type II attestation
• PCI DSS v4.0.1 service-provider compliance
• HIPAA-related security and privacy controls
• Single sign-on and role-based access management

The PCI Security Standards Council outlines the baseline requirements for protecting payment account data, which are relevant when AI agents interact with payment-related customer workflows.

Yellow.ai also supports configurable access permissions for roles such as developers, administrators, testers, and analytics users.

Subscription Flexibility and Contract Terms

Yellow.ai's Enterprise pricing is customized, and its public pricing page does not provide a complete standard enterprise rate card.

The main cost variables include:

• Usage commitments and overage arrangements
• Included communication channels
• Voice and messaging usage
• Custom integrations and implementation services
• Enterprise support and administrative requirements

These terms determine the total cost of a Yellow.ai deployment beyond the published Free plan.

Multi-Channel Support and Pricing Implications

Yellow.ai supports customer service across web chat, email, voice, SMS, WhatsApp, and other messaging channels.

Its official channel documentation also includes integrations for LINE, Zalo, Instagram, Facebook Messenger, Telegram, and Microsoft Teams.

Different channels can introduce separate usage and integration costs.

Voice AI Pricing

Yellow.ai offers enterprise voice automation through its Nexus VOX capabilities. The platform supports natural-language voice conversations, interruption handling, and actions across connected business systems.

Voice deployments may involve telephony connections, call volume, and configuration requirements. Yellow.ai does not publish a standard per-minute Nexus VOX rate on its main pricing page.

WhatsApp and Regional Messaging Costs

Yellow.ai supports WhatsApp integration and documents module-based charges associated with messaging usage.

WhatsApp Business Platform pricing is determined separately by Meta. Its published messaging pricing structure uses delivered-message categories and market-specific rates. Service messages and certain utility messages are not charged under the applicable conditions.

For organizations using Yellow.ai across WhatsApp and regional messaging platforms, the total cost can therefore include both platform charges and applicable channel-provider fees.

Autonomous Resolution Versus Deflection: The True Value Equation

Yellow.ai's pricing should be evaluated against the number of inquiries successfully completed, not just the number of conversations handled.

Calculating true resolution value:

A practical cost-per-resolution model is:

Total AI operating cost ÷ Number of customer inquiries successfully resolved by AI

Total operating cost can include Yellow.ai subscription charges, applicable channel fees, implementation expenses, and ongoing maintenance.

This calculation helps distinguish the published $0.99 per-resolution Free plan rate from the broader operational cost of an enterprise deployment.

Implementation Speed Affects Total Cost

Yellow.ai supports different environments for building and deploying AI agents.

Its subscription documentation describes Development and Live environments for the Free plan, while paid configurations add Sandbox, Staging, and Production environments for testing and release management.

Implementation timelines depend on the complexity of the AI agents, the number of connected systems, and the workflows being automated. Yellow.ai does not publish a single guaranteed deployment timeline applicable to all enterprise configurations.

Making the Right Pricing Decision

Yellow.ai offers a free entry point for evaluating conversational AI and custom Enterprise pricing for organizations requiring broader automation capabilities.

Its platform supports customer service workflows across multiple channels, with integrations for established CRM and helpdesk systems. Enterprise deployments also include analytics, governance tools, and configurable agents for more complex tasks.

The most important Yellow.ai pricing considerations are:

• Whether the Free plan's limits support the intended use case
• Which Enterprise features are included in the customized agreement
• How chat sessions, resolutions, and other usage units are defined
• Whether voice and messaging channels create additional charges
• How implementation and ongoing maintenance affect total cost
• What proportion of customer inquiries the AI completes successfully

These factors provide a more useful picture of Yellow.ai's total cost than the advertised starting price alone.

Why Maven AGI for Enterprise Customer Support

Maven AGI offers an enterprise AI agent platform that supports autonomous customer resolution while working alongside existing human support teams. Its overlay architecture connects to established helpdesk, CRM, and knowledge systems without requiring infrastructure replacement.

Key strengths include:

• Autonomous Resolution: Completes eligible customer requests through approved actions across connected systems
• Unified Reasoning: Uses a shared reasoning engine across chat, email, voice, and web
• Agent Designer: Enables CX teams to configure, test, and refine AI agents through business-led workflows
• Human-Agent Support: Transfers complex inquiries with relevant context and provides copilot assistance for support representatives
• Enterprise Governance: Includes security controls, testing, monitoring, and enterprise compliance capabilities

For organizations evaluating enterprise customer service automation, Maven AGI provides a way to extend existing support infrastructure while increasing the capacity of both autonomous agents and human teams.

Request a Maven AGI demo to explore autonomous resolution within your existing customer support environment.

Frequently Asked Questions

What does Yellow.ai's free plan include?

Yellow.ai's published Free plan includes one AI agent and 500 monthly chat sessions, followed by a listed rate of $0.99 per resolution beyond the included allowance. Other features, including integrations, channels, analytics, and governance capabilities, have limits.

How much does Yellow.ai Enterprise cost?

Yellow.ai does not publish a fixed Enterprise subscription price. Enterprise pricing is customized according to usage, integrations, communication channels, and deployment requirements.

Does Yellow.ai charge per conversation or per resolution?

Yellow.ai's public pricing page lists a monthly chat-session allowance for its Free plan and a $0.99 per-resolution charge after included usage. Its documentation also describes other usage measures, including bot conversations, ticket allowances, and monthly reached users. These measures serve different purposes and should not be treated as identical billing units.

Does Yellow.ai charge extra for WhatsApp and voice AI?

Yellow.ai documents additional module-based usage considerations for WhatsApp, while Meta applies its own messaging charges according to message category and market. Yellow.ai's main pricing page does not disclose a standard per-minute enterprise voice rate.

What affects Yellow.ai's total cost of ownership?

The main factors include subscription and usage charges, communication channels, integration requirements, implementation work, ongoing maintenance, and the proportion of customer inquiries resolved autonomously. Enterprise contract terms determine which services and usage allowances are included.