Introducing Agent Capabilities: A Faster, Simpler Way to Extend What Your Agent Can Do

Today we're announcing a new way to extend what your Maven agent can do: Agent Capabilities.

Agent Capabilities are predefined, configurable actions you can give your agent — from retrieving real-time data to taking actions on behalf of customers in your existing tools.

Instead of building custom code for every new integration or behavior, you configure it once in the Agent Designer, and your agent can use it instantly.

From Conversation to Action, Across the Tools You Already Use

The most common requests we hear from customers aren't about new AI models or better conversation design. They're about depth. Teams want their agent to do more — and to do it through the systems they already rely on.

Agent Capabilities are designed around that need. Whether your team uses Salesforce, Zendesk, or a custom internal tool, Capabilities let you surface the actions that matter most for your customers — without writing code from scratch each time.

We're launching with a set of prebuilt Capabilities, and we'll be adding more over time based on what customers tell us they need most.

Configure in Agent Designer, Deploy Anywhere

Capabilities live in the Agent Designer, the same place where you define your agent's behavior, knowledge, and escalation paths. Once you configure a Capability, it's available to your agent across every channel Maven supports — chat, email, voice, and internal tools.

The configuration is intentionally simple. You choose the Capability you need, connect it to the relevant tool or data source, define the parameters, and publish. No deployment pipeline. No waiting on an engineering sprint.