From the start, our work with OpenAI has been about creating customer experiences that feel more natural and human across every channel.
Now, with the launch of Maven Voice, we’ve extended that collaboration into live calls. OpenAI’s Realtime API gives us the building blocks for natural, low-latency voice conversations that adapt to interruptions, preserve tone, and reflect customer emotions. In other words: it makes conversations feel human.
We chose OpenAI because their technology pairs perfectly with what enterprises need in voice:
Real-time performance: Sub-second responses and smooth turn-taking.
Tone awareness: The ability to hear and reflect how a customer feels.
Flexibility at scale: Robust enough to work in noisy, unpredictable environments.
“Maven AGI is an exciting example of how our Realtime API can support powerful speech-to-speech use cases. With the ability to read and reflect customer emotions and tone, this creates more intuitive, human-like interactions. We’re eager to support the team as they transform customer experiences and deliver personalized resolutions at scale.”— Marc Manara, Head of Startups at OpenAI
OpenAI’s Realtime API makes the conversation feel natural. We make sure it leads to action: connecting into CRMs, telephony, and support tools so customers don’t have to repeat themselves and problems actually get solved.
For us, working with OpenAI is about a shared vision: making the most important customer moments feel simple, human, and resolved. We’re excited to see this technology become broadly available and to keep building on it as part of our enterprise voice solutions.
Learn more at mavenagi.com/voice.