Rethink Support in HubSpot: Instant Answers and Smarter Escalations with Maven AGI
9/30/25Many teams running support inside HubSpot experience a familiar pattern: a customer with a specific billing question starts a chat, gets routed to a generic article, and eventually ends up asking to talk to an agent. When automation ignores context, customers repeat themselves and agents waste valuable time chasing down the right information.
If your support team lives in HubSpot, your AI should too. Maven AGI resolves issues instantly with trusted knowledge and escalates gracefully when agents need to step in, carrying full context forward so customers don’t have to start over. Across industries, Maven has powered results: up to 93% of inquiries resolved autonomously and 60% faster resolution times.
Now, support teams in HubSpot can deliver that same seamless experience from start to finish without leaving the platform.
Self-Service With No Dead Ends
Maven turns your HubSpot Knowledge Base into a real-time resolution engine:
Instant Answers: Customers get responses based on your most current, approved content, so they never have to guess or sift through outdated articles.
Context-Preserving Escalation: If a customer needs a human, Maven hands off inside HubSpot with full conversation history and recommended next steps.
Flexible Control: Admins can sync the entire knowledge base or organize by category, product, or audience to keep answers relevant.
The result: customers move seamlessly from self-service to live support with full context intact.
Faster, Smarter Agent Support
Maven Copilot sits natively in the HubSpot agent view, supporting teams in real context:
Summaries and Drafts: Copilot condenses long email or ticket threads and drafts on-brand replies, so agents respond faster.
Knowledge at Hand: It pulls the most relevant HubSpot content, plus data from CRM records, into a single suggested response.
Continuous Learning: Agent feedback and edits flow into Maven’s Agent Designer, where support leaders track performance and close knowledge gaps.
Agents spend less time chasing information, and leaders gain clear visibility into what’s working.
Deep HubSpot Integration, Built for Scale
Maven is designed to work natively with HubSpot’s data and workflows:
Knowledge Sync: Honors HubSpot category visibility and permissions so customers only see what they should.
Conversations Compatibility: Works across tickets and email without system switching.
Data-Driven Automation: Pulls CRM properties into responses, logs interactions automatically, and can trigger workflows.
Enterprise-Grade Infrastructure: Built on certifications including SOC 2 Type II, HIPAA, ISO 27001, and PCI-DSS Level 1.
The stack feels like a natural extension of HubSpot, not a bolt-on.
Beyond Answers, Into Action
Where most tools stop at deflecting questions, Maven goes further:
Engage in Real Time: Adapts as conversations evolve.
Orchestrate Across Systems: Trigger actions in Stripe, Shopify, and other tools directly from HubSpot.
Maintain Full Journey Context: Keep awareness across chat, email, and follow-ups so customers never have to repeat themselves.
Maven is already helping enterprises cut support costs by up to 80% while raising customer satisfaction. Now, support teams in HubSpot can deliver the experience they’ve been waiting for: fast, accurate, and human-centered. Customers get answers they can trust, agents stay focused on meaningful work, and leaders finally see support run as smoothly as the rest of the business.
Book a demo and see how Maven inside HubSpot speeds resolution and improves team performance.