Graph of Record unifies every knowledge source
One living map of your product, policies, and past resolutions — so every agent reasons from the same ground truth.
Most support teams don't have one source of truth, they have six: a help center, a CRM, a Slack channel where policy exceptions get discussed, and whatever the last agent remembers from a similar ticket. Graph of Record is Maven's living map of all of it. It connects your documentation, ticket history, CRM records, and past resolutions into a single graph the agent reasons from, instead of guessing from whichever document happens to rank highest.
Because it's a graph and not a static index, Graph of Record understands relationships: this warranty policy applies to this product line, this exception was approved for this account tier, this troubleshooting step only works on this hardware revision. When new information comes in, whether it's an updated policy doc or a resolution from a live case, the graph updates, and every future answer reflects it immediately.
Example: one warranty answer, every region, for a hardware manufacturer
Picture a consumer hardware brand whose warranty and RMA volume spikes every product launch. Support agents often see conflicting answers depending on which system they check first. The warranty terms in the CRM don't always match the fine print in the spec sheet, and regional support centers each keep their own tribal notes on which fixes actually work.
With Graph of Record, the company connects its warranty database, product spec sheets, and resolved RMA tickets into one graph. When a customer asks whether a two-year-old product is still under warranty, the agent doesn't just check a single field. It reasons across the warranty database, the original order date, and the specific product revision, and gives one consistent answer, every time, in every region.
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