The customer agent. Complete context.
Your customers don’t see departments. Neither should your agent. Most teams run a separate agent for sales, support and renewals. Maven is the customer agent: one agent across the full customer journey and every channel, carrying everything each customer has told you from first question to renewal.
See the customer agent in action.
Tell us where your customers get stuck today. The demo shows one agent handling it from first question to renewal.
Results from Maven customers in production.
autonomous resolution within 6 weeks at Mastermind
autonomous resolution at K1x, which went live in one week
CSAT at Rho while handling 12% more contacts with no added headcount
Every team is buying its own agent. Your customers have to deal with all of them.
Sales picks one tool. Support picks another. Customer success adds a third for renewals. Each one is trained separately, wired to different systems and blind to what the others know. The customer feels every seam.
Customers start over at every handoff
The support agent has never heard of the deal sales just closed. The renewal agent doesn’t know about last month’s outage.
Nobody sees the whole customer
Expansion interest shows up in a support chat. Churn risk shows up in onboarding. In separate tools, no one connects them in time.
Every agent is another thing to secure and maintain
Separate knowledge bases, separate guardrails, separate security reviews, and four dashboards that never agree.
Digitize your silos and you get digital silos.
One agent for the whole customer relationship.
Every conversation, order and ticket lands in the same Graph of Record, so the agent that onboards a customer already knows what sales promised them.
Win
Maven answers product and pricing questions from your own docs, qualifies the buyer and books time with the right rep.
- Qualifies and routes inbound leads
- Recommends the right plan or product
- Books meetings on rep calendars
Onboard
Maven walks new customers through setup, spots accounts that stall and fixes the configuration issue that’s blocking them.
- Guides setup in-app and by email
- Flags accounts that stall
- Fixes configuration issues directly
Support
Maven resolves issues end to end, from refunds to order changes, and hands off to your team with the full history when a person should step in.
- Resolves across chat, email and voice
- Issues refunds and updates accounts and orders
- Escalates with complete context
Grow
Maven spots low adoption and expansion signals, reaches out first and handles the renewal conversation.
- Proactive outreach when usage drops
- Renewal reminders and quotes
- Surfaces upgrades at the right moment
Use casesAwareness & engagementProduct discoveryInbound salesOnboarding & adoptionCustomer supportChurn preventionUpsell & cross-sellAdvocacy & loyaltyAgent Copilot
A stack of agents vs. one agent with complete context.
Start with support. Grow from there.
Support is where the volume is, so most teams start there. Sales, onboarding and renewals then run on the same agent, which already knows your products, policies and customers.
A warranty call that ends in a sale
The agent that resolves support calls for this enterprise now sells on those same calls. It queries warranty status, account history and inventory directly, and its Charter sets exactly what it can offer, at what price and to whom. It can’t invent a discount or a bundle.
CustomerMy laptop charger stopped working. Still under warranty, I think?
MavenYou’re covered. A free replacement arrives Thursday. This is your second charger this year, so it looks like it travels between home and office a lot.
CustomerYeah, it lives in my bag most days.
MavenThat’s usually what wears the cable out. I can add a second charger for your other location for $24. It ships with the replacement.
CustomerOh, that’s smart. Let’s do that.
MavenDone. Both arrive Thursday.
Warranty claim resolved · $24 added to the order · one call“Customer support is often a tradeoff between quality, speed, and cost. But with Maven, we don’t have to compromise. We can give our customers the very best support while keeping our team lean.”
Jeff HoVP of Operations, PapayaRead the Papaya story →“Maven makes it easy to meet our customers where they are as we grow.”
Tara ClarkSenior Client Support Manager, RooRead the Roo story →“When looking at AI solutions, we needed to be seamless while adding value. A lot of competitors require someone to do the legwork; the same level of involvement per ticket. Maven is right in our ticketing system and is the first thing reps look at now when opening a ticket.”
David DoyleHead of Customer Support, ClickUpRead the ClickUp story →“If you’re a CX leader looking to scale responsibly, you can’t go wrong with Agent Maven™. The chat persona is so much more than an efficiency lever; it’s the centerpiece of all our post-sales communications.”
Alex TurkovicSenior Director of Customer Experience, BelfryRead the Belfry story →What makes it one agent.
One record of every customer
Every conversation, purchase, ticket and signal lands in the same place, so the agent picks up where the last interaction left off.
Every channel, one conversation
A customer can start in chat and finish on a call without repeating a thing.
It does the work
Maven takes action in the systems you already run, from refunds and account changes to quotes and meeting bookings.
Governed once, for every team
You set what the agent can and can’t do in one place. Every action is auditable.
See complete context in action.
Tell us where your customers get stuck today. The demo shows one agent handling it from first question to renewal, connected to your help desk, CRM and phone system.
30 minutes, built around your customer journey.Before you book.
Do we have to replace the tools we already use?
No. Maven works with your existing help desk, CRM and phone system. Most teams start with one high-volume use case, usually support, and add other teams to the same agent from there.
How is this different from connecting several agents together?
Connected agents still pass customers between separate memories, rules and vendors. Maven keeps one record of each customer, one knowledge base and one set of guardrails, so each team’s work builds on the last conversation.
How fast can we go live?
K1x went live in one week. Most enterprise rollouts take four to six weeks, depending on the systems involved.
How do you handle security and compliance?
Maven is SOC 2 Type 2 assessed, PCI DSS certified, ISO 27001, 27017, 27018, 27701 and 42001 certified, and assessed for HIPAA, GDPR and CCPA.