AI Agent Glossary | 100+ Enterprise AI & CX Terms Defined

Real-Time Voice AI

Real-time voice AI is a customer service technology that enables AI agents to have natural, spoken conversations with customers over the phone, understanding speech and responding instantly without menu-based navigation.

Text-to-Speech (TTS)

Text-to-speech (TTS) is the technology that converts written text into natural-sounding spoken audio, enabling AI agents to communicate with customers through voice channels.

Speech-to-Text (ASR)

Speech-to-text, also called automatic speech recognition (ASR), is the technology that converts spoken language into written text, enabling AI agents to understand and process voice conversations.

AI Governance

AI governance is the framework of policies, processes, and controls that ensure AI systems are developed, deployed, and operated responsibly, ethically, and in compliance with regulations.

Data Residency for AI

Data residency for AI refers to the geographic location where an AI platform stores and processes customer data, which determines which privacy laws and regulations apply.

AI Audit Trail

An AI audit trail is a comprehensive, tamper-resistant log of every decision, action, and data access made by an AI system, providing accountability and traceability for enterprise AI deployments.

AI Agent & CX Glossary