The Rules of AI Support Have Changed. Has Decagon?

Decagon still requires your team to rip out existing tools, wait months for managed deployment, and file engineering tickets for every change. Maven AGI deploys alongside your current stack in days — and hands control back to your CX team.

See the differenceCompare features

THE REAL PROBLEM

The managed AI approach isn't built for how enterprise CX actually works.

When Decagon launched, the idea of a fully managed AI deployment sounded appealing. Hand it to the vendor, they build the agent, you get results. But enterprise support teams quickly discovered the catch - you never actually own it.

THE 4 HIDDEN COSTS ENTERPRISE CX TEAMS DISCOVERED

Engineering dependency
Every change goes through Decagon. CX teams file tickets and wait. 
No one is in control.
Forced
migration
Rip out Zendesk, Salesforce, or Intercom. Months of disruption before any value.
Opaque
pricing
Custom contracts, no public benchmarks. No way to forecast or compare.
Commercial
lock-in
Switching costs scale with customization. You're locked in technically and commercially.

That’s why enterprise CX teams are switching to

THE CX TEAM’S PLATFORM

Days

To implement, not months.

90%+

Autonomous resolution 
in production.

Zero

Engineering tickets.
Your CX team owns it.
Book a Demo

THE COMPARISON

The managed service model

Vs.

the Maven AGI platform

 THE MANAGED SERVICE APPROACH
 THE CX TEAM'S PLATFORM
Engineering-Dependent
CX teams file tickets for every change
CX Team-Owned
Non-technical teams configure & iterate directly
Migration required
Requires moving off your existing help desk
100+ native integrations
Zendesk, Salesforce, Intercom & more — no rip-and-replace
Vendor-dependent Control
Every update runs through Decagon's team
Full self-service
Your team owns the agent from day one
High switching cost
Deep behavioral telemetry makes migration costly
LLM-portable architecture
Switch AI models anytime — your data, your roadmap
Payment Based Support Model
A dedicated CSM means additional cost
Free White-glove Support
Dedicated support at no additional cost

READY TO MAKE THE SWITCH?

Give your CX team the AI platform they can actually own.

Stop filing engineering tickets. Stop managing a vendor relationship for every AI iteration. See how Maven AGI works — in your environment, with your tools.

Book a Demo

FEATURE COMPARISON

Maven AGI Vs Decagon

Side by Side

CAPABILITY
Autonomous Resolution Rate
Up to 93% in production
70-80% avg
Agentic AI
Full agentic execution
AOPs + action tools
Channel Coverage
Native Chat, Email, Voice, SMS & Slack
Not all channels are native
Pre-built Integrations
100+ plug-and-play
Zendesk, SF, Stripe, CCaaS
Time to go live
Days, not months
Months
Compliance certifications
SOC2, PCI-DSS, GDPR, ISO 42001 +
SOC2, GDPR, HIPAA
LLM portability
Vendor-agnostic, switch anytime
Tied to Decagon's AI layer

Ratings based on G2 reviews and publicly available product documentation. View on G2 →

DON’T JUST TAKE OUR WORD

We’re Trusted by Analysts

Rated
Customer Service Automation
AI Customer Support Agents
AI Agents
CX Agents
Agentic AI
Mid-Market AI Customer Support
Mid-Market AI Customer Support

Loved By Enterprises

+25%

More resolutions/hour

Copilot

embedded natively in ticketing

"

When looking at AI solutions, we needed to be seamless while adding value. A lot of competitors require someone to do the legwork; the same level of involvement per ticket. Maven is right in our ticketing system and is the first thing reps look at now when opening a ticket.
David Doyale

Head of Customer Support

90%

inquiries answered autonomously

50%

lower cost per ticket

"

“Customer support is often a tradeoff between quality, speed, and cost. But with Maven, we don’t have to compromise. We can give our customers the very best support while keeping our team lean.”
Jeff Ho

VP Operations

20%

support inquiries answered autonomously

85%

accuracy rate

"

“Payroll support is such a sensitive space, and Maven’s ability to learn it has been huge. Their AI chat agent has become an important payroll resource for our customers.”
Jim kohl

Head of Service Delivery

50%

Reduction in ticket volume

80%

inquiries answered autonomously via chat

"

“Maven makes it easy to meet our customers where they are as we grow.”
Tara clark

Senior Client Support Manager

80%

inquiries answered autonomously

4x

faster live support for technical questions due to lower ticket volume

"

“We knew that we could do better than our legacy chatbot solution. Maven’s cutting-edge platform transformed our customer support experience overnight.”­
George Sullivan

Senior Director of Customer Support

72%

inquiry resolution rate

25%

inquiries fully deflected away from the support team

"

“If you’re a CX leader looking to scale responsibly, you can’t go wrong with Agent Maven™. The chat persona is so much more than an efficiency lever; it’s the centerpiece of all our post-sales communications.”
Alex Turkovic

Senior Director of Customer Support

+25%

More resolutions/hour

Copilot

embedded natively in ticketing

"

When looking at AI solutions, we needed to be seamless while adding value. A lot of competitors require someone to do the legwork; the same level of involvement per ticket. Maven is right in our ticketing system and is the first thing reps look at now when opening a ticket.
David Doyale

Head of Customer Support

90%

inquiries answered autonomously

50%

lower cost per ticket

"

“Customer support is often a tradeoff between quality, speed, and cost. But with Maven, we don’t have to compromise. We can give our customers the very best support while keeping our team lean.”
Jeff Ho

VP Operations

20%

support inquiries answered autonomously

85%

accuracy rate

"

“Payroll support is such a sensitive space, and Maven’s ability to learn it has been huge. Their AI chat agent has become an important payroll resource for our customers.”
Jim kohl

Head of Service Delivery

50%

Reduction in ticket volume

80%

inquiries answered autonomously via chat

"

“Maven makes it easy to meet our customers where they are as we grow.”
Tara clark

Senior Client Support Manager

80%

inquiries answered autonomously

4x

faster live support for technical questions due to lower ticket volume

"

“We knew that we could do better than our legacy chatbot solution. Maven’s cutting-edge platform transformed our customer support experience overnight.”­
George Sullivan

Senior Director of Customer Support

72%

inquiry resolution rate

25%

inquiries fully deflected away from the support team

"

“If you’re a CX leader looking to scale responsibly, you can’t go wrong with Agent Maven™. The chat persona is so much more than an efficiency lever; it’s the centerpiece of all our post-sales communications.”
Alex Turkovic

Senior Director of Customer Support

All While Being Heavily Compliant

More certifications than any AI agent vendor

GET STARTED

See 90%+ of Your Team's Tickets Resolve Themselves

Tell us about your current support setup. We'll show you exactly how Maven AGI would perform in your environment, with your tickets, your tools, and your workflows.

COMMON QUESTIONS

Switching from Decagon to Maven AGI

Do I need to replace my current help desk to use Maven AGI?
Can my CX team manage Maven AGI without engineering support?
How does Maven AGI's autonomous resolution compare to Decagon's?
How does Maven AGI's autonomous resolution compare to Decagon's?
How long does it take to deploy Maven AGI?
Is Maven AGI certified for regulated industries like fintech and healthcare?