Introducing Maven Voice: AI for Live Calls You Can’t Script

When customers pick up the phone, it’s because something matters. The issues are urgent, emotions are running high, and people demand to be heard.

Traditional voice systems fall apart in those moments. They treat voice like a menu, not a conversation. They depend on rigid menus and scripts that miss tone, break in noisy environments, and make customers repeat themselves while support teams scramble for context.

Maven Voice changes that. It’s an enterprise-grade voice AI agent for live calls that understands context and responds naturally in any situation. It’s intelligent, empathetic, and precise, and it works in real-world conditions where clarity, speed, and trust are non-negotiable. Maven Voice is also the first to bring voice-to-voice AI into real-world production for faster responses, more natural interactions, and tone that stays intact.

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We tested Maven Voice in subways, airports, and sports stadiums to make sure it performs in even the most chaotic of environments. We designed it to adapt like a seasoned support agent. It preserves tone, handles interruptions naturally, and follows context wherever the conversation goes.

Picture a customer disputing a charge while wrangling a toddler in the back seat. They begin in English, switch to Spanish, and reference a screenshot they just emailed. Maven keeps pace, catches every detail, and resolves the issue without missing a beat.

What Maven Voice Delivers

Conversation Intelligence

• Natural pacing and turn-taking powered by best-in-class voice engines, including voice-to-voice and STT/TTS providers like OpenAI, Phonic, ElevenLabs, and Cartesia
• Multi-modal context: understands attachments, screenshots, and past messages mid-call
• Built-in interruption handling so customers can speak naturally and stay in control
  

Enterprise Readiness

• Compliance-first design: real-time PII redaction; PCI-DSS, HIPAA, SOC 2 Type II, ISO 27001, and GDPR certified
• Works with SIP, PSTN, and WebRTC — no rip-and-replace
• Warm handoffs with full summaries and pre-filled support tickets before human agents pick up the call.
  

Integration & Flexibility

• Choice of voice vendor: pick the best fit for your brand tone, latency needs, or compliance requirements
• Plug-and-play telephony systems (Twilio, RingCentral), CCaaS platforms (Cisco, Genesys, Zendesk Talk) and CRMs (Zendesk, Salesforce, Freshdesk and more)
• Call analytics tracking silence, sentiment shifts, and interruptions

Scaling with the Best in Voice AI

Maven Voice is designed to work with leading voice technology providers, so you can match the right engine to your needs while Maven handles orchestration, reasoning, and integration.

• Voice-to-Voice in Production: First enterprise platform to bring this to market through partners like Phonic and OpenAI, enabling fluid conversations without depending on text pipelines.
• Expressive Synthesis at Scale: Among the first to deploy ElevenLabs’ Conversational AI platform in live enterprise settings, combining speech synthesis, responsive pacing, and telephony integration.
• Latency-Optimized Deployment: Cartesia’s developer-first voice stack helps reduce latency and boost audio fidelity without compromising quality.

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How CX Teams Win with Maven Voice

Voice is where customers show emotion, and where brands earn trust. Whether you're scaling to 24/7 support, managing rising call volumes, or trying to reduce time to resolution, Maven Voice helps teams do more with less complexity.

With Maven Voice, CX teams can:

• Deliver fast, personalized support without increasing headcount
• Prevent customers from repeating themselves, even when switching between emails, chats and phone calls
• Enable real-time automation with full compliance and control
• Gain visibility into every call, not just transcripts
• Scale voice as part of a connected, intelligent customer journey
  

Early adopters like Papaya Pay are deploying Maven Voice to deliver 24/7 support while maintaining quality and control.

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Maven Voice is built for the conversations that define your brand - urgent, emotional, and high-stakes interactions. With Maven, you’re ready when your customers need you most.‍

Ready to hear the difference? Learn more at MavenAGI.com/Voice