Bring AI Agent Assistance Directly Into ServiceNow

For agents working in ServiceNow, the hardest part of the job isn’t understanding the issue. It’s finding the right information fast enough to respond with confidence.

The answer almost always exists somewhere, in a knowledge article, a past ticket, or an internal policy. But tracking it down, validating it, and turning it into a clear response takes time. Agents end up searching across systems, copying and rewriting answers, and second-guessing themselves, even on issues they’ve handled many times before.

For CX and Service Desk leaders, that daily friction shows up quickly in the metrics. Handle times stretch; responses vary by agent; and new hires take longer to ramp. Teams spend energy on repeat work instead of resolution quality. ServiceNow manages the work well, but without real-time intelligence in the workflow, teams struggle to operate at their best.

Maven AGI for ServiceNow was built to solve this problem by bringing AI-powered agent assistance directly into the ServiceNow workspace.

The challenge inside modern ServiceNow environments

CX and Service Desk leaders expect ServiceNow to help teams scale without sacrificing quality. In practice, agents often face:

• Long handle times driven by manual research and response writing
• Inconsistent answers due to fragmented or outdated knowledge
• High cognitive load from repetitive triage and follow-ups
• Slow onboarding for new agents who lack context

These challenges compound as volumes grow and support teams expand across customer-facing and internal use cases.

Maven AGI inside the ServiceNow workspace

Maven Copilot for ServiceNow is a native integration, available through the ServiceNow Store, that embeds Maven’s Copilot and Knowledge capabilities directly into ServiceNow.

Agents work entirely inside the ServiceNow interface they already know. Maven surfaces intelligence in context, without introducing new tools or workflows.

The integration supports:

• Customer Service Management
• Service Operations Workspace
• IT Service Management

Real-time assistance for every interaction

Maven AGI appears as a sidebar copilot alongside active cases and incidents.

Suggested responses
Maven AGI generates response recommendations based on the full context of the issue, helping agents reply faster and with greater confidence.

Guided triage
Agents receive structured summaries and guidance to move cases forward efficiently.

Instant knowledge access
Agents can ask natural-language questions and retrieve relevant knowledge without leaving the workspace.

This support is available continuously, regardless of agent tenure or experience level.

Knowledge that works when agents need it

ServiceNow environments often contain valuable knowledge that is difficult to apply consistently during live interactions.

Maven AGI's ServiceNow Knowledge Connector synchronizes ServiceNow knowledge base content into Maven AGI, enabling that information to be used automatically during agent assistance.

This allows teams to:

• Apply knowledge at the point of work
• Keep responses aligned with the latest updates
• Maintain consistency across agents and channels

Knowledge becomes an active input into every interaction, rather than static documentation.

Designed for CX and Service Desk teams alike

Maven AGI supports the full spectrum of ServiceNow service workflows.

Customer Service Management
Customer-facing agents resolve inquiries faster while maintaining consistent tone and accuracy.

Service Operations Workspace
Incident and case management benefits from embedded guidance and improved context.

IT Service Management
Internal IT teams deliver faster employee support, reduce escalations, and preserve institutional knowledge.

Why this matters now

ServiceNow has expanded beyond back-office IT service management into front-office customer service. At the same time, platforms like Salesforce have pushed further into IT service workflows.

As these systems converge, expectations for agent productivity and experience continue to rise. Organizations need intelligence that works across customer and employee support without forcing teams to change platforms.

Maven AGI provides that intelligence layer on top of ServiceNow.

Measurable impact for support leaders

Teams using Maven AGI for ServiceNow can expect:

• Faster resolution times through in-context suggestions
• More consistent responses and triage quality
• Lower cognitive load for agents
• Better use of existing knowledge
• Improved employee and customer experiences

Enterprise-ready by design

Maven AGI is a ServiceNow Build Partner, with a native app distributed through the ServiceNow Store. The integration is designed to meet enterprise requirements for security, reliability, and scalability, while fitting cleanly into existing ServiceNow environments.

Get started

Maven AGI can be installed directly from the ServiceNow Store and deployed quickly inside existing ServiceNow workspaces. Book a demo to see how Maven AGI brings AI agent assistance directly into your ServiceNow workflows.