When customers pick up the phone, it’s because something matters. The issues are urgent, emotions are running high, and people demand to be heard.
Traditional voice systems fall apart in those moments. They treat voice like a menu, not a conversation. They depend on rigid menus and scripts that miss tone, break in noisy environments, and make customers repeat themselves while support teams scramble for context.
Maven Voice changes that. It’s an enterprise-grade voice AI agent for live calls that understands context and responds naturally in any situation. It’s intelligent, empathetic, and precise, and it works in real-world conditions where clarity, speed, and trust are non-negotiable. Maven Voice is also the first to bring voice-to-voice AI into real-world production for faster responses, more natural interactions, and tone that stays intact.
We tested Maven Voice in subways, airports, and sports stadiums to make sure it performs in even the most chaotic of environments. We designed it to adapt like a seasoned support agent. It preserves tone, handles interruptions naturally, and follows context wherever the conversation goes.
Picture a customer disputing a charge while wrangling a toddler in the back seat. They begin in English, switch to Spanish, and reference a screenshot they just emailed. Maven keeps pace, catches every detail, and resolves the issue without missing a beat.
What Maven Voice Delivers
Conversation Intelligence
Natural pacing and turn-taking powered by best-in-class voice engines, including voice-to-voice and STT/TTS providers like OpenAI, Phonic, ElevenLabs, and Cartesia
Multi-modal context: understands attachments, screenshots, and past messages mid-call
Built-in interruption handling so customers can speak naturally and stay in control
Enterprise Readiness
Compliance-first design: real-time PII redaction; PCI-DSS, HIPAA, SOC 2 Type II, ISO 27001, and GDPR certified
Works with SIP, PSTN, and WebRTC — no rip-and-replace
Warm handoffs with full summaries and pre-filled support tickets before human agents pick up the call.
Integration & Flexibility
Choice of voice vendor: pick the best fit for your brand tone, latency needs, or compliance requirements
Plug-and-play telephony systems (Twilio, RingCentral), CCaaS platforms (Cisco, Genesys, Zendesk Talk) and CRMs (Zendesk, Salesforce, Freshdesk and more)
Call analytics tracking silence, sentiment shifts, and interruptions
Scaling with the Best in Voice AI
Maven Voice is designed to work with leading voice technology providers, so you can match the right engine to your needs while Maven handles orchestration, reasoning, and integration.
Voice-to-Voice in Production: First enterprise platform to bring this to market through partners like Phonic and OpenAI, enabling fluid conversations without depending on text pipelines.
Expressive Synthesis at Scale: Among the first to deploy ElevenLabs’ Conversational AI platform in live enterprise settings, combining speech synthesis, responsive pacing, and telephony integration.
Latency-Optimized Deployment: Cartesia’s developer-first voice stack helps reduce latency and boost audio fidelity without compromising quality.
“Maven AGI is the first to bring voice-to-voice technology into full production for enterprise use. They’ve pioneered fast, natural voice automation that performs reliably in real-world environments like restaurants, airports, and moving vehicles. With Phonic’s end-to-end voice stack, we’re excited to continue building together to provide seamless, high-quality voice experiences that scale effortlessly.”
“Customers expect quick, seamless support without long wait times or complex decision trees. By integrating our natural and expressive voice models with Maven AGI’s agentic AI platform, we’re enabling enterprises to offer phone support as seamless, trustworthy, and efficient as live chat. Maven AGI’s use of ElevenLabs' Conversational AI ensures responsive, scalable voice experiences that handle complex conversations with clarity and consistency.”
“We’re thrilled to partner with Maven AGI to integrate Cartesia’s voice AI platform into their ecosystem. Our ultra-low latency audio models and our diverse library of ultra-realistic voices — combined with Maven's deep expertise in enterprise automation — will enable Maven to deliver voice agents that feel natural, perform in real-time, and scale seamlessly with enterprise needs. Together, we’re setting the stage for truly impactful customer interactions at scale.”
“Maven AGI is an exciting example of how our Realtime API can support powerful speech-to-speech use cases. With the ability to read and reflect customer emotions and tone, this creates more intuitive, human-like interactions. We’re eager to support the team as they transform customer experiences and deliver personalized resolutions at scale.”
How CX Teams Win with Maven Voice
Voice is where customers show emotion, and where brands earn trust. Whether you're scaling to 24/7 support, managing rising call volumes, or trying to reduce time to resolution, Maven Voice helps teams do more with less complexity.
With Maven Voice, CX teams can:
Deliver fast, personalized support without increasing headcount
Prevent customers from repeating themselves, even when switching between emails, chats and phone calls
Enable real-time automation with full compliance and control
Gain visibility into every call, not just transcripts
Scale voice as part of a connected, intelligent customer journey
Early adopters like Papaya Pay are deploying Maven Voice to deliver 24/7 support while maintaining quality and control.
“Maven handles complex, sensitive support questions with the warmth and clarity our customers rely on. Their technology has already helped us scale chat and email by automating high-volume inquiries without sacrificing trust or quality. As we look to the future, integrating voice AI is the next natural step to bring that same exceptional experience to over the phone. We’re thrilled to work with Maven to make this a reality!”
Maven Voice is built for the conversations that define your brand - urgent, emotional, and high-stakes interactions. With Maven, you’re ready when your customers need you most.
Ready to hear the difference? Learn more at MavenAGI.com/Voice.