What is Voice AI?

Voice AI refers to artificial intelligence technology that enables natural, spoken conversations between humans and machines. Unlike traditional IVR systems that rely on button presses and rigid menus, Voice AI understands natural speech and responds conversationally.

Voice AI vs Traditional IVR

• Traditional IVR: Press 1 for billing, press 2 for support...
• Voice AI: Hi, I see you have a question about your bill. How can I help?

Core Technologies

Voice AI combines several technologies:

• Automatic Speech Recognition (ASR): Converts speech to text
• Natural Language Understanding: Comprehends meaning
• Dialogue Management: Handles conversation flow
• Text-to-Speech (TTS): Generates natural voice responses
• Voice-to-Voice: Direct speech processing without text

Key Capabilities

• Natural conversation: Understands how people actually speak
• Noise handling: Works in real-world environments
• Interruption handling: Adapts when customers interrupt
• Emotion detection: Recognizes frustrated callers
• Multi-language: Supports various languages

Use Cases

• Customer service: Handling support calls
• Appointment scheduling: Booking and confirmations
• Order status: Tracking inquiries
• Account services: Balance and transaction info
• Technical support: Troubleshooting guidance

Implementation Considerations

• Latency: Response time matters for natural feel
• Fallback: Smooth handoff to humans when needed
• Compliance: Recording, consent, PCI requirements
• Integration: Connect with telephony infrastructure

Maven AGI Difference: Maven Voice handles complex, emotional calls with natural conversation. We work with leading voice providers and support SIP, PSTN, and WebRTC. Papaya Pay uses Maven Voice for 24/7 support while maintaining the warmth their customers expect.

Learn more about Maven Voice