What is a Large Language Model (LLM)?
AI models trained on massive text datasets that can understand and generate human-like language for various applications.
A Large Language Model (LLM) is an artificial intelligence system trained on vast amounts of text data to understand, generate, and reason with human language. LLMs are the foundation technology behind modern AI assistants and customer service automation.
How LLMs Work
LLMs learn language patterns through:
- Pre-training: Learning from billions of text documents
- Pattern recognition: Understanding grammar, context, and meaning
- Prediction: Generating relevant responses word by word
- Fine-tuning: Specializing for specific tasks or domains
Popular LLMs
- GPT-4 (OpenAI): Powers ChatGPT and many enterprise applications
- Claude (Anthropic): Known for safety and helpfulness
- Gemini (Google): Multimodal capabilities
- Llama (Meta): Open-source option for customization
LLMs in Customer Service
LLMs enable AI agents to:
- Understand any phrasing: No need for exact keyword matches
- Generate natural responses: Conversational, not robotic
- Reason about problems: Multi-step issue resolution
- Maintain context: Remember conversation history
Challenges with Raw LLMs
Deploying LLMs for customer service requires addressing:
- Hallucination: LLMs can generate plausible but incorrect information
- Knowledge currency: Training data has a cutoff date
- Company specifics: LLMs do not know your products or policies
- Action capability: Raw LLMs cannot take actions in your systems
Enterprise LLM Deployment
Effective customer service AI combines LLMs with:
- Retrieval Augmented Generation (RAG): Grounding in your actual content
- Tool integration: Ability to query systems and take actions
- Guardrails: Preventing off-topic or harmful responses
- Security: Enterprise compliance and data protection
Maven AGI Difference: We harness LLM power while solving enterprise challenges. Our Knowledge Graph grounds responses in your content. Our integrations enable real actions. Our compliance meets enterprise standards. The result: 90%+ resolution with accuracy you can trust.
Book a demo to see enterprise LLM deployment done right.
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