What is Agentic AI?
AI systems that autonomously plan, execute, and manage complex multi-step tasks with minimal human supervision.
Agentic AI represents the evolution from reactive chatbots to proactive AI agents that can independently accomplish goals. This is the foundation of next-generation customer support automation.
Agentic AI vs. Traditional Chatbots
The difference between agentic AI and traditional chatbots is fundamental:
- Response Type: Traditional chatbots use scripted, rule-based responses. Agentic AI provides contextual, adaptive answers.
- Task Complexity: Chatbots handle single-step interactions. Agentic AI manages multi-step workflows.
- System Access: Chatbots have limited or no system access. Agentic AI has full API integration.
- Decision Making: Chatbots follow pre-defined paths. Agentic AI uses autonomous reasoning.
- Learning: Chatbots remain static. Agentic AI continuously improves.
Key Characteristics of Agentic AI
- Goal-Oriented: Works toward outcomes, not just responses
- Autonomous Planning: Breaks complex tasks into executable steps
- Tool Usage: Can invoke APIs, databases, and external systems
- Error Recovery: Adapts when initial approaches fail
- Context Retention: Maintains state across long interactions
Real-World Example: Handling a Refund
An agentic AI handling a refund request might:
- Verify customer identity through secure authentication
- Look up the order in the e-commerce system
- Check refund policy eligibility
- Process the refund through the payment gateway
- Update inventory if applicable
- Send confirmation email
- Log the interaction for analytics
All of this happens autonomously, without human intervention—unless the AI determines escalation is needed.
Why Agentic AI Matters for Customer Support
Traditional chatbots deflect. They route customers to articles or escalate to human agents. Agentic AI resolves. It takes action, completes tasks, and delivers outcomes.
This is the difference between a 15% deflection rate and a 90%+ resolution rate.
Maven AGI Difference: Our AI agents do more than deflect. They resolve. With 93% resolution rates at customers like Mastermind, we deliver actual outcomes while competitors focus on ticket avoidance.
Book a demo to see agentic AI in action.
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