When ticket volume doubles after a product launch or sentiment dips without warning, your team needs insights fast, before issues escalate or customers churn. But today, customer intelligence hides in half-a-dozen dashboards, week-old reports, or “we’ll-pull-that-later” database queries - all of which require human-driven data analysis.
Ask Maven changes that.
It’s a full-page workspace inside Agent Designer that puts the power of your AI agent in the hands of CX, support, and product teams. Ask a question in plain language, and Ask Maven instantly returns relevant insights, visual breakdowns, and next-step recommendations grounded in analysis of your customer conversations.
Why Ask Maven Matters
Ask Maven introduces a new model for working with customer intelligence. It empowers operators, managers, and product owners to explore, validate, and act on live data without relying on dashboards, waiting on analysts, or switching tools.
Because it’s powered by the same intelligence graph that fuels your AI agent, Ask Maven connects insight to action in one place, helping teams close gaps faster and improve customer experience at every layer.
What You Can Do With Ask Maven
Ask Maven helps teams move faster and make better decisions at every stage of the customer journey by surfacing what’s changing, highlighting where support is falling short, and aligning teams around the right next step.
Teams use Ask Maven to get immediate clarity in moments like these:
Investigating a spike in refunds to uncover what's driving the change;
Reviewing onboarding conversations to find where users are getting stuck; and
Analyzing team activity to surface coaching opportunities or tool adoption patterns.
With Ask Maven, teams move from questions to resolution in a single thread, reducing investigation time and improving how issues get addressed.
See Ask Maven in Action
Ask Maven helps your team build tighter feedback loops, catch issues faster, and improve every layer of the customer experience, from frontline conversations to backend systems.
Already using Maven? Talk to your CX partner to activate the experience.
New to Maven? Book a demo to see how Ask Maven helps your team get faster answers, sharper insights, and a smarter path forward for every customer experience.