When ticket volume doubles after a product launch or sentiment dips without warning, your team needs answers fast, before issues escalate or customers churn. Today, those details hide in half-a-dozen dashboards, week-old reports, or “we’ll-pull-that-later” database queries. 

Ask Maven changes that.

Now, the same intelligence that powers your AI agent is available in a dedicated workspace for your internal teams. Ask Maven is a full-page workspace inside Agent Designer that gives CX, support, and product teams a faster way to understand what’s happening, why it’s happening, and what to do next. Ask a question in plain language and get contextual insights, visual breakdowns, and recommended actions, all based on analysis of your customer conversations.

Why Ask Maven Matters

Ask Maven introduces a new model for working with customer intelligence. It empowers operators, managers, and product owners to explore, validate, and act on live data without relying on dashboards, delayed reports, or other teams.

Because it’s powered by the same intelligence graph that fuels your AI agent, Ask Maven connects data to action in one place, helping teams close gaps faster and improve customer experience at every layer.

What You Can Do With Ask Maven

Ask Maven helps teams make better decisions at every stage of the customer journey by surfacing what’s changing, highlighting where support is falling short, and aligning teams around the right next step.

Here are just a few ways teams are using it today:

Spot issues before they escalate.

• “Show a chart of weekly refunds in Q2.”

• “What’s our resolution rate trend for the past three months?”

Turn repeated questions into helpful content.

• “Identify unanswered questions from this month and draft help articles to fill the gaps.”

• “Which topics are driving repeated questions?”

Catch risk before it affects revenue.

• “Flag accounts with declining NPS and more than three open tickets.”

• “Create follow-up tasks in Salesforce for any high-risk accounts.”

Track sentiment in real time.

• “What categories received the most negative feedback this month?”

• “How has sentiment changed across support topics in the last 30 days?”

Coach your team on tool adoption.

• “How many agents used Copilot last week?”

• “Who are the top Copilot users by activity?

See Ask Maven in Action

Ask Maven helps your team build tighter feedback loops, catch issues faster, and improve every layer of the customer experience, from frontline conversations to backend systems.

Already using Maven? Talk to your CX partner to activate the experience.

New to Maven? Book a demo to see how Ask Maven helps your team get faster answers, sharper insights, and a smarter path forward for every customer experience.