The customer journey remains fractured despite years of investment in tools, teams, and processes. Functions operate in isolation, handoffs are inconsistent, and rising expectations expose every gap, leaving customers with a broken experience.
I saw this firsthand while leading CX at scale at companies like HubSpot, Sprinklr, and Adobe. The pattern was always the same: as we grew, so did our org charts and tech stacks. Each team optimized its own slice of the journey, but no one had visibility into the whole.
Today, CX leaders are under even greater pressure. Customer journeys are increasingly dynamic and unpredictable, and traditional mapping approaches can’t keep up. What looks aligned on paper often collapses in practice. Why? Because real customers don’t move in straight lines.
The same disconnect that frustrates customers is slowing down teams internally. Nearly two-thirds of the C-suite report friction across functions. Seventy-one percent say AI is still being deployed in silos.
Rethinking a Broken CX System
Fixing the journey means rethinking the system behind it - one that connects people, processes, and data by design.
This is what we’ve built at Maven AGI. Our modular platform connects to the systems you already use (CRMs, help desks, data warehouses, and more) and creates a unified operating layer that supports real-time context, orchestration, and action.
When we came out of stealth in May 2024, we intentionally started with support - the highest-volume, highest-friction, and most cost-intensive part of the customer journey. It gave us the clearest opportunity to deliver impact fast. Today, our AI agents resolve up to 93% of inquiries autonomously, helping teams reduce costs by as much as 80%.
But support is just the beginning.
Momentum Toward the Promise of Business AGI
We’re often asked why we’re called Maven AGI, not Maven AI. The distinction matters. Sami, Eugene, and I didn’t build Maven just to fix support. We built it to eliminate the broken handoffs, missed context, and siloed systems that cripple all enterprise workflows.
It’s about building toward Business AGI: an enterprise operating system that learns your business, adapts instantly, and orchestrates intelligent action across teams and functions. While today’s systems prioritize user engagement, Business AGI focuses on delivering seamless, value-based outcomes without requiring users to navigate multiple disconnected tools.
Today, our customers are proving that vision right:
Rho started with support and quickly expanded Maven into a company-wide knowledge engine. Employees now rely on it to self-educate, replacing static documentation with real-time answers and improving alignment across departments.
Check deployed Maven Copilot in sales to surface real-time context from product and GTM content, accelerating onboarding and driving deal-level impact from day one.
Through our partnership with IBM’s watsonx Orchestrate Agent Connect, Maven now powers intelligent workflows across enterprise ecosystems by bridging systems and syncing functions.
These aren’t isolated wins. They’re signals that Business AGI is within our reach.
We're rewriting the rules to make way for a new kind of enterprise, one where every workflow is connected, every team operates in sync, and the full customer journey finally works as a system. That’s the promise of Business AGI. And we’re building it now.
