AI Voice Agentfor Always-On Customer Support

Yes. Maven’s AI Voice Agent is built on the same platform that autonomously resolves up to 93% of customer issues end-to-end, without human intervention. It doesn’t just answer questions; it can take real-time actions like issuing refunds, rescheduling appointments, or updating records by integrating with over 100 backend systems.

Maven’s AI Voice Agent excels at handling routine, high-volume inquiries such as order status, password resets, account updates, billing questions, and appointment scheduling. It’s especially effective for tier-1 support, where fast, consistent responses significantly improve CSAT and reduce operational load.

Unlike static IVRs or rule-based phone trees, Maven uses natural language understanding and real-time reasoning to understand intent, personalize responses, and resolve issues dynamically. There are no menus to navigate; callers simply speak, and Maven handles the rest, including intelligent routing and escalation when needed.

Absolutely. Maven’s AI Voice Agent draws on a real-time “graph-of-record” that unifies data from CRMs, support tools, and product systems. This enables it to greet customers by name, reference prior activity, and tailor responses based on account type, preferences, or past interactions.

Yes. Maven’s voice agent answers every call immediately, without hold music or business-hour constraints. It scales elastically to handle high volumes and provides continuous, reliable service to reduce wait times and improve customer satisfaction.

No manual scripting required. Maven learns from your existing knowledge base, ticket history, and documentation. Its continuous learning engine improves performance over time by analyzing interactions, identifying gaps, and suggesting updates with human-in-the-loop oversight.

Yes. You can customize the ai voice agent’s tone, greeting style, and brand-specific language. Maven offers configurable personas and controls for response style to match your brand’s voice.

Yes. Maven’s voice agent supports over 50 languages with seamless multilingual understanding and speech synthesis. It can switch languages mid-call and maintain contextual accuracy, making it ideal for global support operations.

Yes. Maven integrates natively with platforms like Salesforce, Zendesk, HubSpot, and more. It pulls data from and writes back to your systems in real time, ensuring consistent records and minimizing swivel-chair work between tools.

Yes. Maven includes intelligent escalation rules. When the AI is uncertain or detects a sensitive issue, it routes the call to a human agent with full conversation context, ensuring a seamless transition without forcing customers to repeat themselves.

When a handoff is triggered, Maven creates a real-time transcript, call summary, and performs sentiment analysis. This information is passed to the live agent via your existing support platform, enabling fast, informed resolution and minimizing customer frustration.

Maven uses streaming speech recognition, LLM reasoning, and natural speech synthesis to deliver high-accuracy, human-like conversations. It handles interruptions, accents, and mid-sentence changes, adapting in real time to caller intent.

Maven is enterprise-grade secure. The platform is SOC 2 Type II, HIPAA, GDPR, ISO 27001, and PCI-DSS compliant. It uses encrypted data in transit, inherits your system permissions, and includes redaction controls for sensitive fields.

Maven continuously learns from both AI- and human-handled interactions. It flags content gaps, drafts new knowledge articles, and surfaces improvements for admin approval, eliminating the need for manual retraining.

Yes. Maven’s architecture supports elastic scaling, ensuring every caller is greeted immediately, no busy signals, no wait queues. This allows your contact center to scale instantly for seasonal spikes or campaign-driven surges.

Industries with complicated, high-volume or multilingual support needs, like Fintech, SaaS, Travel, BPOs, and Healthcare see the most value. Teams in customer support, IT, and CX operations use Maven to reduce ticket load, improve CSAT, and accelerate resolution times.