An AI Agentfor Customer Service That Takes Action

Maven’s AI customer service agent can autonomously resolve up to 93% of customer inquiries, including FAQs, password resets, billing questions, and account updates. It uses real-time access to CRM systems, knowledge bases, and other enterprise data sources to handle routine tasks and complex issues alike, eliminating wait times and improving customer satisfaction across self-service and live support channels.

Maven goes far beyond chatbots that only answer questions. Its AI agent executes real-time actions through secure API integrations, like issuing refunds, updating account preferences, modifying subscriptions, or scheduling appointments, all without human intervention. This enables true end-to-end resolution of customer issues, streamlining workflows and elevating the service experience.

Maven uses a confidence threshold to determine when to escalate. If its AI agent isn’t at least 99% confident in its response or action, it routes the inquiry to a human agent via your existing ticketing system (e.g., Zendesk, Salesforce). The handoff includes full context, recommended replies, and source citations, ensuring human agents can pick up without asking the customer to repeat themselves.

Yes. Maven’s AI agent delivers consistent, contextual support across all major channels including: web chat, email, SMS, and voice. It preserves conversation context between channels, so a customer can switch from chat to email or SMS without losing their place. Slack and other business messaging platforms are also supported.

Absolutely. By accessing unified customer data across systems, Maven’s AI agent tailors responses based on the individual’s history, plan tier, preferences, and sentiment. This contextual, personalized support enhances service quality and improves CSAT while maintaining consistency across touchpoints.

Maven grounds every AI-generated response in your approved knowledge base, policies, and documentation. Each answer includes citations to the source material, and the platform meets enterprise compliance standards such as SOC 2, HIPAA, PCI-DSS, GDPR, and ISO 27001. This ensures trustworthy responses across high-stakes support functions.

Maven applies machine learning to identify gaps and opportunities from real conversations. Its Agent Ops system analyzes escalated tickets and human agent responses to generate suggested updates to the knowledge base. These drafts can be reviewed and approved, enabling continuous improvement of coverage and accuracy without manual retraining.

Training Maven is fast and straightforward. Just upload your existing documentation, FAQs, policy docs, ticket transcripts, or product manuals - in any format. No restructuring is needed. The platform indexes this information using LLMs and NLP, transforming it into a dynamic, searchable source of truth for the AI agent.

Maven integrates with 100+ systems out of the box, including CRMs like Salesforce and HubSpot, help desks like Zendesk, internal APIs, and data warehouses. It supports knowledge, action, and trigger integrations to power intelligent routing, contextual responses, and real-time task execution across your support stack.

Many teams deploy Maven in a matter of days thanks to prebuilt connectors and a low-code setup environment. For more advanced use cases like action integrations or voice, Maven supports phased rollouts that don’t require overhauling your existing systems.

Maven Copilot acts as an AI assistant for your support agents. It auto-summarizes tickets, drafts replies, suggests knowledge articles, and provides customer history within tools like Zendesk or Salesforce. This reduces repetitive tasks, improves accuracy, and accelerates resolution times, especially for complex or high-touch issues.

Maven offers detailed analytics dashboards that track AI and human agent performance, customer sentiment, resolution rates, and deflection trends. You can drill into specific conversations, identify knowledge gaps, and optimize workflows based on real-time customer interactions.

Maven delivers up to 80% cost savings, 93% ticket deflection, and significant improvements in CSAT and first-response times. Customers have reduced support headcount while scaling service, saving millions annually. Maven turns support from a cost center into a strategic advantage.

• Agent Maven is the customer-facing AI agent handling live inquiries across channels.

• Maven Copilot is an internal agent that supports your human team with summaries, suggestions, actions and insights.

• Maven Voice is another channel of Agent Maven, bringings the same generative AI capabilities to real-time phone conversations, including call handling, summarization, and intelligent routing.

Brands like TripAdvisor, ClickUp, and Rho have used Maven to handle 90%+ of customer inquiries autonomously, cut support costs by 80%, and scale global operations without adding headcount. From fintech to SaaS to e-commerce, customers report faster resolution, improved sentiment, and transformative gains in service efficiency.