Customer Service SoftwareThat Automates, Resolves, and Scales

Maven AGI isn't just another help desk or chatbot, it's an all-in-one AI-native customer service platform built to deliver autonomous, personalized support at scale. Unlike traditional customer support software that relies heavily on manual input and rigid decision trees, Maven uses generative AI agents trained on your real data to resolve complex customer inquiries in real time. It integrates deeply with over 100 systems, including Salesforce, Zendesk, and HubSpot, enabling seamless omnichannel customer interactions and task automation across email, SMS, chat, and voice.

Yes. Maven AGI can lower support costs by up to 80% by resolving up to 93% of support tickets autonomously. It reduces reliance on live agents by automating routine tasks, optimizing ticket management, and deflecting inquiries through intelligent self-service portals. With a scalable architecture and built-in dashboards for tracking key metrics, businesses can maintain high-quality service while significantly lowering the cost per ticket from approximately $40 to $8.

Maven's AI agents can resolve a wide range of support requests without human intervention. These include account updates, password resets, order tracking, refunds, appointment scheduling, and more. By connecting to your knowledge base and action systems like CRMs or e-commerce platforms, Maven executes real-time actions and provides accurate, personalized answers that go beyond traditional FAQs.

Absolutely. When Maven encounters customer inquiries it can't confidently resolve, it automatically escalates the conversation to a human agent within your existing ticketing system, such as Salesforce Service Cloud or Zendesk. The handoff includes full context, conversation history, and suggested replies to ensure continuity and a smooth customer experience when tickets are escalated to support agents in your call center.

Yes. Maven integrates natively with major CX platforms and customer relationship management systems, including Zendesk, Salesforce, HubSpot, Freshdesk, and Zoho Desk. These integrations power real-time data access, allow agents to take actions across systems, and unify the customer journey across all touchpoints. The platform also supports custom integrations through its App Studio and developer APIs for extended functionality.

Maven enhances the customer experience by providing instant, accurate, and personalized responses across all channels. Its AI agents are trained on your company's real data, customer feedback, and workflows, enabling them to offer proactive support, anticipate customer needs, and deliver consistent service regardless of the communication channel, chat, email, SMS, or phone support. This reduces response times, boosts customer satisfaction, and creates a seamless service experience.

Yes. Maven is highly customizable. You can define workflows, set confidence thresholds for automation, and configure brand voice, escalation policies, and SLAs. Whether you're a fast-growing startup or an enterprise with complex processes, Maven adapts to your call center environment while preserving consistency and compliance with your customer service management practices.

Maven acts as a co-pilot for your support team. It summarizes tickets, suggests responses, and pulls in relevant customer data and templates in real time, directly within your help desk software. This accelerates resolution times, reduces manual effort, and shortens onboarding for new team members. Copilot also helps identify gaps in the knowledge base, ensuring continuous improvement based on customer interactions and support agent feedback.

Maven supports omnichannel communication, including email, live chat, SMS, web portals, social media platforms like WhatsApp, and event voice. Its AI agents maintain context across channels, enabling seamless customer interactions and ensuring that customers never have to repeat themselves when submitting support requests. The intelligent routing capabilities ensure inquiries reach the right department efficiently.

Maven is built with enterprise-grade security and compliance in mind. The platform adheres to PCI-DSS 4.0 Level 1, HIPAA, SOC 2 Type II, ISO 27001:2022, GDPR, and CCPA standards. Customer data is encrypted in transit and at rest, and Maven inherits your authentication systems to ensure secure access and personalized support. This functionality is essential for protecting sensitive customer information.

Yes. Maven is trusted by organizations in fintech, healthcare, and other regulated sectors. Its architecture emphasizes traceability, auditability, and data security. Features like explainable AI, confidence thresholds, and human-in-the-loop safeguards streamline compliance without sacrificing efficiency or accuracy when handling customer requests.

Most teams go live within days, not months. Maven offers no-code setup, pre-built integrations, and tools like Agent Designer to quickly train AI agents using your existing documentation and customer feedback. Whether you're migrating from another customer support platform or building from scratch, Maven is designed for fast, low-friction deployment that gets your team members up and running quickly.