The Calls Your Team Escalates. Maven Voice Resolves Them Live.
A duplicate charge. A canceled flight. A fraud alert at 11pm. Maven Voice picks up, verifies the account, and closes the loop live, in any language, before a human ever has to step in.
Trusted by leading companies
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What Changes the Moment Maven Voice Answers
The Calls That Used to Need a Human
Verifies the Order, Ships the Fix
Confirms the account against two identifiers, checks the order against policy, and ships the replacement. No ticket, because none was needed.
Locks the Card Before You Ask
Elevated verification kicks in automatically for a security event like this one. Once confirmed, Maven locks the card, orders the replacement, and logs every step.
Rebooks the Trip, Not Just the Ticket
Pulls the reservation, checks availability, and reads the new itinerary back out loud before committing to it. Nothing changes without a spoken yes.
Closes the Renewal, Live on the Call
Presents the terms, captures a verbal approval, and completes the transaction end to end. If the customer hesitates, Maven does not push. It transfers with full context to someone who can.
What Happens Between Hello and Resolved
Every call moves through the same four steps: understand, verify, act, and decide whether a human needs to take over. Here is what that actually looks like.
Speech-to-Speech, Not Speech-to-Script
Audio streams straight into the voice model over a live connection, no transcribe-then-respond delay. Tone, emotion, and half-finished sentences all come through, and it can answer in a different language mid-call without anyone flipping a setting.
- Responds mid-sentence, not after a pause
- Keeps pace in a noisy call center or a moving car
- Switches languages without a transfer or a menu
Every Response Is a Decision
Before it speaks, Maven checks resolution confidence, verification status, and your escalation rules, then calls your systems mid-conversation to actually act on the request.
- Reads your policy and the caller's history before it commits to an answer
- Calls your APIs mid-call to issue the refund, not just describe it
- Decides in real time whether to finish the call or hand it off
SIP In, SIP Out, Nothing Rebuilt
Maven exposes SIP, PSTN, and WebSocket endpoints and slots directly into the call flow you already run, numbers, routing, and queues included.
- Checks agent availability before it ever transfers a call
- Passes structured metadata over SIP so agents see it in their own tools
- Finishes the call itself if no agent is free, rather than leaving the caller on hold
Verification Scales With the Ask
A balance check needs one confirmed identifier. A payment change needs more. Maven enforces whichever tier your policy calls for and redacts sensitive data before it ever reaches a transcript.
- Confirms identity against phone, email, ZIP, or account ID, your choice
- Holds SOC 2 Type II, ISO 27001, HIPAA, PCI-DSS, and GDPR certifications
- Logs a full audit trail, every verification, every action, one record
Plugs Into What You Already Run
No rip and replace. No migration project. Maven Voice connects to your contact center stack and starts taking calls in days, not quarters.
Also live on Twilio, RingCentral, Cisco, Zendesk Talk, Salesforce, and 100+ other platforms. SIP, PSTN, and WebRTC out of the box.
Seamless Integration
with Maven
Maven handles complex, sensitive support questions with the warmth and clarity our customers rely on. As we look to the future, integrating voice AI is the next natural step… We’re thrilled to work with Maven to make this a reality!
Jeff Ho
VP of Operations
Maven AGI is an exciting example of how our Realtime API can support powerful speech-to-speech use cases. We’re eager to support the team as they transform customer experiences and deliver personalized resolutions at scale.
Marc Manara
Head of Startups
Maven AGI is the first to bring voice-to-voice technology into full production for enterprise use. They’ve pioneered fast, natural voice automation that performs reliably in real-world environments like restaurants, airports, and moving vehicles.
Moin Nadeem & Nikhil Murthy
Co-Founders
We’re thrilled to partner with Maven AGI to integrate Cartesia’s voice AI platform into their ecosystem. Together, we’re setting the stage for truly impactful customer interactions at scale.
Karan Goel
CEO and Co-Founder
What This Actually Looks Like in the Field
Five deployments, five different constraints. Here is how Maven Voice handled each one.
A National Franchise Restoration Network
One architecture, every locationRuns a single voice agent architecture across independently operated franchises. Each location keeps its own routing, escalation rules, and configuration. New agent versions get QA tested centrally, then promoted out to franchise groups without flattening what makes each one different.
A Medicare and Medicaid Funded Senior Care Provider
~40,000 proactive conversationsUses voice for outreach rather than inbound support, calling participants directly for appointment and care reminders instead of waiting for them to call in. The pilot is scoped at roughly 40,000 proactive conversations under outcome based pricing.
A Fortune 50 Technology Manufacturer
~60% of inbound routed to AIRolled out voice support region by region rather than all at once, starting with Brazil on a dedicated private cloud to meet data residency requirements, then expanding into US English with additional dialects queued behind it. About 60% of inbound call volume in the first region routes to the AI agent for technical support.
A Global B2B SaaS Company
Zero rebuild through a telephony migrationWas mid migration between telephony providers when voice went in, and the deployment moved with them instead of getting rebuilt. Overlay architecture means the AI agent is not coupled to the phone system underneath it, which matters more than it sounds when procurement changes the phone system.
A Consumer Fintech Bill Payment Platform
Tuned, not replatformedWorked through the real world speech problems that demos never surface: silence handling when callers pause mid thought, and language misinterpretation on accented or code switched speech. Both resolved through tuning rather than replatforming.
Let It Take the Next Call
See Maven Voice handle a real support call end to end, then get a demo built around your own contact center stack.
