Abstract purple and blue gradient graphic

Keep the Zendesk you’ve built. Add the AI that actually resolves tickets.

Maven AGI layers onto your existing Zendesk instance - your routing, your queues, your reporting, untouched - and resolves repetitive tickets autonomously. No migration. No duplicate knowledge base.

See Maven resolve your tickets, live

Trusted by support teams that measured the difference

Up to

93%

of inquiries resolved autonomously

Up to

80%

lower cost per ticket

Sustained

95%+

CSAT through a 12% jump in monthly contacts

THE ZENDESK YOU Already use

You spent years getting Zendesk right. Don’t let “doing AI” undo it.

Every vendor pushing you to rip out or rebuild Zendesk to use their agents is asking you to take unneceeary risk. Maven doesn’t replace Zendesk - it connects to the one you already use, and resolves query volume so your team can stop triaging and start helping customers. You keep Zendesk. Maven resolves tickets .

Three labeled text boxes highlighting benefits: Sentiment - Your customers are happier today than they were last week; Value added - Your human agents are now able to upsell; Productivity - Inquiries answered in record time.

WHY IT WORKS

Why Maven Answers Correctly When Other AI Guesses

Most support AI (Zendesk’s included) only sees what’s inside its own walls. Maven’s Knowledge Graph unifies everything you already have, automatically.

Dashboard with three charts: a bar chart labeled Automation Impact showing Login, Billing, and Performance; a gauge chart labeled Real-time performance with a needle pointing high; and a line graph labeled CX Trends showing data from April to August.

Flowchart showing Customer Interaction connected to Maven AGI, which links to knowledge base, alert warnings, and a support headset icon forming a feedback loop.

CUSTOMER STORIES

How Digital.ai Made Zendesk Smarter, Without Rebuilding It

Digital.ai grew by acquisition:; six product lines, six knowledge bases, and support engineers spending more time hunting for answers than giving them. They layered Maven onto Zendesk to search all six at once. It worked so well, the team started calling it “Ask Maven” before anyone told them to.

6 KBs

unified into one Knowledge Graph

6+

support segments now customer-facing

The fact that the team started calling it ‘Ask Maven’ on their own, before anyone asked them to, tells you everything about whether it worked.

Manfred Kunze

VP of Global Customer Support, Digital.ai

90%

inquiries answered autonomously

50%

lower cost per ticket

Customer support is often a tradeoff between quality, speed, and cost. But with Maven, we don’t have to compromise. We can give our customers the very best support while keeping our team lean.

Jeff Ho

VP Operations

20%

support inquiries answered autonomously

85%

accuracy rate

Payroll support is such a sensitive space, and Maven’s ability to learn it has been huge. Their AI chat agent has become an important payroll resource for our customers.

Jim Kohl

Head of Service Delivery

50%

Reduction in ticket volume

80%

inquiries answered autonomously

Maven makes it easy to meet our customers where they are as we grow.

Tara Clark

Senior Client Support Manager

80%

inquiries answered autonomously

4x

faster live support for technical questions

We knew that we could do better than our legacy chatbot solution. Maven’s cutting-edge platform transformed our customer support experience overnight.

George Sullivan

Senior Director of Customer Support

72%

inquiry resolution rate

25%

inquiries fully removed from queue

If you’re a CX leader looking to scale responsibly, you can’t go wrong with Agent Maven. The chat persona is so much more than an efficiency lever; it’s the centerpiece of all our post-sales communications.

Alex Turkovic

Senior Director of Customer Support

+25%

More resolutions/hour

Copilot

embedded natively in ticketing

When looking at AI solutions, we needed to be seamless while adding value. A lot of competitors require someone to do the legwork; the same level of involvement per ticket. Maven is right in our ticketing system and is the first thing reps look at now when opening a ticket.

David Doyale

Head of Customer Support

90%

inquiries answered autonomously

50%

lower cost per ticket

“Customer support is often a tradeoff between quality, speed, and cost. But with Maven, we don’t have to compromise. We can give our customers the very best support while keeping our team lean.”

Jeff Ho

VP Operations

20%

support inquiries answered autonomously

85%

accuracy rate

“Payroll support is such a sensitive space, and Maven’s ability to learn it has been huge. Their AI chat agent has become an important payroll resource for our customers.”

Jim kohl

Head of Service Delivery

50%

Reduction in ticket volume

80%

inquiries answered autonomously via chat

“Maven makes it easy to meet our customers where they are as we grow.”

Tara clark

Senior Client Support Manager

80%

inquiries answered autonomously

4x

faster live support for technical questions due to lower ticket volume

“We knew that we could do better than our legacy chatbot solution. Maven’s cutting-edge platform transformed our customer support experience overnight.”

George Sullivan

Senior Director of Customer Support

72%

inquiry resolution rate

25%

inquiries fully deflected away from the support team

“If you’re a CX leader looking to scale responsibly, you can’t go wrong with Agent Maven™. The chat persona is so much more than an efficiency lever; it’s the centerpiece of all our post-sales communications.”

Alex Turkovic

Senior Director of Customer Support

Enterprise-Grade Security & Compliance

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Purple badge with GDPR text surrounded by stars and a label below stating GDPR Compliant with a shield icon.

Caduceus medical symbol above the words 'HIPAA Assessed' with a shield checkmark icon on a purple background.

Badge with text AICPA SOC2 and a label below reading SOC 2 Type 2 Assessed with a checkmark icon.

PUT IT TO THE TEST

Watch Maven
Resolve
Your Own
Zendesk Tickets

Don’t take the 93% on faith. Maven stands up in production. Bring your messiest, multi-system Zendesk tickets and watch Maven resolve them live. 20 minutes. Your tickets. Your Zendesk.

Book A Live Demo

Customers love us. Analysts trust us.

Maven AGI is recognized across leading platforms and analyst reports for delivering real customer impact

Customer Service Automation

AI Customer Support Agents

AI Agents

CX Agents

Agentic AI

Mid-Market AI Customer Support

Legal & Privacy Policy

Keep the Zendesk you’ve built. Add the AI that actually resolves tickets.

Trusted by support teams that measured the difference

THE ZENDESK YOU Already use

You spent years getting Zendesk right. Don’t let “doing AI” undo it.

WHY IT WORKS

Why Maven Answers Correctly When Other AI Guesses

CUSTOMER STORIES

How Digital.ai Made Zendesk Smarter, Without Rebuilding It

6 KBs

6+

90%

50%

20%

85%

50%

80%

80%

4x

72%

25%

+25%

Copilot

90%

50%

20%

85%

50%

80%

80%

4x

72%

25%

Enterprise-Grade Security & Compliance

PUT IT TO THE TEST

Watch MavenResolveYour OwnZendesk Tickets

Book A Live Demo

Customers love us. Analysts trust us.

Watch Maven
Resolve
Your Own
Zendesk Tickets