Abstract purple and blue gradient graphic

Keep your Service Cloud.
Add the AI that actually resolves cases.

Maven AGI layers onto your existing Salesforce Service Cloud org: your routing, your queues, your reporting, untouched - and resolves repetitive cases autonomously. No migration. No duplicate knowledge base.

See Maven resolve your cases, live.

Trusted by support teams that measured the difference

Up to

93%

of inquiries resolved autonomously

Up to

80%

lower cost per ticket

Sustained

95%+

CSAT through a 12% jump in monthly contacts

THE SERVICE CLOUD YOU ALREADY USE

You spent years getting Service Cloud right. Don’t let “doing AI” undo it.

Every vendor pushing you to rip out or rebuild Service Cloud to use their AI is asking you to take unnecessary risk. Maven doesn’t replace Service Cloud. It connects to the org you already run, and resolves case volume so your team can stop triaging and start helping customers. You keep Service Cloud. Maven resolves cases.

Three labeled text boxes highlighting benefits: Sentiment - Your customers are happier today than they were last week; Value added - Your human agents are now able to upsell; Productivity - Inquiries answered in record time.

HOW IT WORKS

One conversation. From vague question to resolved case.

Maven handles the customer end to end, and does the busywork inside Salesforce so your agents don't have to. Here's the flow, start to finish.

Understand, don't guess

A customer asks something vague like “how do I update my account?” Instead of guessing, Maven asks a clarifying question to get to the real intent.

Create the case, natively

Maven opens a case directly in Service Cloud, rendering your custom fields and picklists live from Salesforce so intake is always in sync.

Take real action

Need live data? Maven makes real API calls into your systems, passes the right parameters, and turns the response into a clear answer, with reasoning shown.

Hand off with full context

If a human is needed, the case carries a summary of the entire conversation that updates dynamically. Your agent never starts cold.

MEET THE MAVEN COPILOT

An AI teammate for every agent, right inside the case.

When a case does reach a human, they aren't alone. The Maven Copilot reads the full conversation and drafts the next response, ready to insert with one click. Two tabs, one teammate:

✓Respond — suggested replies grounded in the live case summary, with thumbs up/down to keep improving. Agents refine, then insert.

✓Research — a personal AI assistant that answers from your docs or makes live API calls to pull real data mid-conversation.

✓Always in context — the copilot sees the case tags, status, and the entire back-and-forth, so its suggestions fit the actual customer.

Respond

Research

Summary

Noelia needs assistance with updating her business information. She is having trouble locating where to change her business address.

account managementopen

Maven Copilot1:50 PM

You can find your business address under the “Personal Info” tab.

Insert

Waiting for user to respond...

Refine suggested response...

MAVEN AGI VS. AGENTFORCE

Both work with Service Cloud. Only one works with everything else.

Agentforce is built for the Salesforce ecosystem. Maven is built for your entire stack, with Service Cloud at the center.

Capability

Maven AGI

Agentforce

Unifies knowledge and data beyond Salesforce (Zendesk, Shopify, Snowflake, internal APIs) into one Graph of Record™

✓

Salesforce-centric

One AI agent across chat, email, voice, SMS, Slack, and agent Copilot, not separate tools per channel

✓

Human review of escalated conversations before new knowledge goes live

✓

Live in weeks with a native Salesforce integration, no internal build effort or consulting engagement required

✓

Varies

LLM-portable: always runs on the best available models, not locked to one vendor's AI

✓

Performance-backed engagements: resolution targets we put in writing

✓

Comparison reflects publicly available product information as of July 2026. Salesforce, Service Cloud, and Agentforce are trademarks of Salesforce, Inc.

WHY IT WORKS

Why Maven Answers Correctly When Other AI Guesses

Most support AI (Salesforce’s included) only sees what’s inside its own walls. Maven’s Graph of Record™ unifies everything you already have, automatically.

Dashboard with three charts: a bar chart labeled Automation Impact showing Login, Billing, and Performance; a gauge chart labeled Real-time performance with a needle pointing high; and a line graph labeled CX Trends showing data from April to August.

Flowchart showing Customer Interaction connected to Maven AGI, which links to knowledge base, alert warnings, and a support headset icon forming a feedback loop.

CUSTOMER STORIES

How Clio Resolves 60% More Tickets, With Salesforce at the Core

Clio, the global leader in legal AI, outgrew a rigid legacy chatbot that could only answer what it was pre-scripted to handle. They deployed Maven with a deep Salesforce integration instead: Agent Maven resolves the vast majority of chat inquiries on its own, and anything it can't answer confidently escalates to a live rep via Salesforce Messaging with the full conversation history attached. The results: over 80% of inquiries answered autonomously, 60% more tickets solved than the old chatbot, and 4x faster live support for technical questions.

6 KBs

unified into one Knowledge Graph

6+

support segments now customer-facing

Maven's cutting-edge platform transformed our customer support experience overnight.

Manfred Kunze

George Sullivan, Senior Director of Customer Support, Clio

90%

inquiries answered autonomously

50%

lower cost per ticket

Customer support is often a tradeoff between quality, speed, and cost. But with Maven, we don’t have to compromise. We can give our customers the very best support while keeping our team lean.

Jeff Ho

VP Operations

20%

support inquiries answered autonomously

85%

accuracy rate

Payroll support is such a sensitive space, and Maven’s ability to learn it has been huge. Their AI chat agent has become an important payroll resource for our customers.

Jim Kohl

Head of Service Delivery

50%

Reduction in ticket volume

80%

inquiries answered autonomously

Maven makes it easy to meet our customers where they are as we grow.

Tara Clark

Senior Client Support Manager

80%

inquiries answered autonomously

4x

faster live support for technical questions

We knew that we could do better than our legacy chatbot solution. Maven’s cutting-edge platform transformed our customer support experience overnight.

George Sullivan

Senior Director of Customer Support

72%

inquiry resolution rate

25%

inquiries fully removed from queue

If you’re a CX leader looking to scale responsibly, you can’t go wrong with Agent Maven. The chat persona is so much more than an efficiency lever; it’s the centerpiece of all our post-sales communications.

Alex Turkovic

Senior Director of Customer Support

+25%

More resolutions/hour

Copilot

embedded natively in ticketing

When looking at AI solutions, we needed to be seamless while adding value. A lot of competitors require someone to do the legwork; the same level of involvement per ticket. Maven is right in our ticketing system and is the first thing reps look at now when opening a ticket.

David Doyale

Head of Customer Support

90%

inquiries answered autonomously

50%

lower cost per ticket

“Customer support is often a tradeoff between quality, speed, and cost. But with Maven, we don’t have to compromise. We can give our customers the very best support while keeping our team lean.”

Jeff Ho

VP Operations

20%

support inquiries answered autonomously

85%

accuracy rate

“Payroll support is such a sensitive space, and Maven’s ability to learn it has been huge. Their AI chat agent has become an important payroll resource for our customers.”

Jim kohl

Head of Service Delivery

50%

Reduction in ticket volume

80%

inquiries answered autonomously via chat

“Maven makes it easy to meet our customers where they are as we grow.”

Tara clark

Senior Client Support Manager

80%

inquiries answered autonomously

4x

faster live support for technical questions due to lower ticket volume

“We knew that we could do better than our legacy chatbot solution. Maven’s cutting-edge platform transformed our customer support experience overnight.”

George Sullivan

Senior Director of Customer Support

72%

inquiry resolution rate

25%

inquiries fully deflected away from the support team

“If you’re a CX leader looking to scale responsibly, you can’t go wrong with Agent Maven™. The chat persona is so much more than an efficiency lever; it’s the centerpiece of all our post-sales communications.”

Alex Turkovic

Senior Director of Customer Support

Enterprise-Grade Security & Compliance

CCPA compliant badge with a padlock icon featuring the California state silhouette.

Purple badge with GDPR text surrounded by stars and a label below stating GDPR Compliant with a shield icon.

Caduceus medical symbol above the words 'HIPAA Assessed' with a shield checkmark icon on a purple background.

Badge with text AICPA SOC2 and a label below reading SOC 2 Type 2 Assessed with a checkmark icon.

PUT IT TO THE TEST

Watch Maven
Resolve
Your Own
Salesforce Cases

Don’t take the 93% on faith. Maven stands up in production. Bring your messiest, multi-system Salesforce cases and watch Maven resolve them live. 20 minutes. Your cases. Your Service Cloud.

Book A Live Demo

Customers love us. Analysts trust us.

Maven AGI is recognized across leading platforms and analyst reports for delivering real customer impact

Customer Service Automation

AI Customer Support Agents

AI Agents

CX Agents

Agentic AI

Mid-Market AI Customer Support

Legal & Privacy Policy

Keep your Service Cloud. Add the AI that actually resolves cases.

Trusted by support teams that measured the difference

THE SERVICE CLOUD YOU ALREADY USE

You spent years getting Service Cloud right. Don’t let “doing AI” undo it.

One conversation. From vague question to resolved case.

An AI teammate for every agent, right inside the case.

Both work with Service Cloud. Only one works with everything else.

WHY IT WORKS

Why Maven Answers Correctly When Other AI Guesses

CUSTOMER STORIES

How Clio Resolves 60% More Tickets, With Salesforce at the Core

6 KBs

6+

90%

50%

20%

85%

50%

80%

80%

4x

72%

25%

+25%

Copilot

90%

50%

20%

85%

50%

80%

80%

4x

72%

25%

Enterprise-Grade Security & Compliance

PUT IT TO THE TEST

Watch MavenResolveYour OwnSalesforce Cases

Book A Live Demo

Customers love us. Analysts trust us.

Keep your Service Cloud.
Add the AI that actually resolves cases.

Watch Maven
Resolve
Your Own
Salesforce Cases